Refund Policy

Last updated: July 25, 2026

This Refund Policy explains when and how you can request a refund for payments made to Bardiyah, including subscriptions and one-time purchases. By subscribing to or purchasing any paid plan, you agree to this policy together with our Terms of Service.

Billing and Payment Providers

Paid plans are billed through our authorized payment providers. Card payments are processed by Paddle, which acts as the merchant of record for those transactions. We also accept PayPal and, where available, manual bank or wallet transfer.

The provider used for your purchase may affect how a refund is issued and how long it takes to appear.

Subscriptions

  • Subscriptions renew automatically for the billing cycle you selected (monthly or yearly) until you cancel.
  • You can cancel at any time from your billing page. Cancellation stops future renewals; it does not automatically refund the current billing period.
  • When you cancel, you keep access to paid features until the end of the period you already paid for.

Eligibility for a Refund

You may request a refund in the following cases:

  • First-time purchase: within 14 days of your first subscription payment, provided the service has not been substantially used.
  • Duplicate or accidental charge: if you were billed more than once for the same plan or charged in error.
  • Service failure: if a technical problem on our side prevented you from accessing the paid features and we were unable to resolve it within a reasonable time.

Non-Refundable Situations

Refunds are generally not provided for:

  • Renewal payments after the first billing cycle, where you had the opportunity to cancel before renewal.
  • Partial or unused portions of a billing period after the eligibility window has passed.
  • Lifetime purchases that have already been substantially used.
  • Requests made solely because you forgot to cancel before a renewal date.

We may still consider these cases at our discretion.

How to Request a Refund

To request a refund, contact us through the website contact form or the support channel provided by the service, and include:

  • the email address associated with your account,
  • the plan and billing cycle you purchased,
  • the payment method used (card, PayPal, or transfer),
  • the reason for your request.

Processing Time

  • Approved refunds are issued to the original payment method.
  • Card refunds processed through Paddle typically appear within 5–10 business days, depending on your bank.
  • PayPal refunds usually appear within a few business days.
  • Manual transfer refunds are returned to the account you transferred from and may take longer to coordinate.

Chargebacks

If you have a concern about a charge, please contact us first so we can help. Opening a chargeback or payment dispute before contacting us may result in suspension of your account while the dispute is reviewed.

Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect once published on this page, and the "Last updated" date will be revised accordingly.

Contact

If you have questions about this Refund Policy, please contact us through the website contact form or the support channel made available by the service.