Can I get a refund?
If you bought on the website, you can request a refund within 14 days of your first subscription payment provided the service has not been substantially used, or in cases of duplicate charges or a service failure on our side. If you bought through the App Store, refunds are Apple's alone and requests go to them rather than to us. The refund policy has the full terms.
The first question: where you bought
| Bought on | Refunded by |
|---|---|
| The website (card, PayPal or transfer) | Bardiyah |
| The App Store | Apple |
If you bought on the website
You can request a refund in three cases:
- First-time purchase: within 14 days of your first payment, provided the service has not been substantially used.
- Duplicate or accidental charges.
- Service failure: if a problem on our side stopped you using the paid features and we could not fix it in reasonable time.
Refunds are generally not given on renewal payments after the first cycle, or simply for forgetting to cancel before a renewal.
If you bought through the App Store
Requests go to Apple, through reportaproblem.apple.com or your device's purchase history.
We cannot issue a refund for an App Store purchase, and we cannot see the status of a request you have made to them. Apple's rules govern the decision, not the ones above.
How to ask
Contact us through the contact form with the email on your account, the plan and cycle, the payment method, and why you are asking.
Full terms
The refund policy has the complete conditions and processing times.
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Last updated 15 August 2026